Free shipping over $75  •  Letterpress crafted in Los Angeles  •  FSC-certified paper
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Shipping policy

Shipping Policy

Thank you for shopping at Sugar Paper. We are dedicated to delivering your order carefully, sustainably, and as quickly as possible.

Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking information once your order has shipped.

  • Please note: During peak seasons, new collection launches, or major sales, processing times may extend to 3 business days.

Domestic Shipping Rates & Estimates (United States)

We offer flat-rate shipping for all domestic orders across the United States.

Shipping Option Estimated Delivery Time Shipping Cost
Standard Shipping 3 – 5 Business Days $5.95 (Free on orders $75+)
Express Shipping 1 – 2 Business Days $14.95

International Shipping

We proudly ship worldwide to over 80 countries. Shipping charges for your order will be calculated and displayed at checkout.

Destination Shipping Option Estimated Delivery Time Rates
Canada & UK Standard International 7 – 12 Business Days Calculated at checkout
Rest of World Standard International 10 – 18 Business Days Calculated at checkout

Customs, Duties, and Taxes:

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

  • Sugar Paper is not responsible for these charges if they are applied; they are the responsibility of the customer.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become available.

 

If you haven’t received your order within 7 days of receiving your shipping confirmation email (for domestic orders), please contact us with your name and order number, and we will look into it for you right away.

 

PO Boxes & APO/FPO Addresses

We ship to PO Boxes and APO/FPO/DPO addresses using USPS Standard Shipping.

Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please email us immediately at hello@sugarpaper.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will send a replacement or refund promptly.

  • Lost/Stolen Packages: Sugar Paper is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your package is missing in transit, please contact us so we can help file a claim with the carrier.

Contact Us

If you have any further questions regarding our shipping process, please don't hesitate to reach out:

  • Email: a01083383210@gmail.com

  • Business Hours: Mon–Fri, 9:00 AM – 5:00 PM PST