Refund policy

Refund & Return Policy

We want you to love your planner and stationeries. If you are not completely satisfied with your order, we are here to help.

30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unwritten in, with all original packaging, tags, and accessories (such as inserts, stickers, and cards) intact. You will also need the receipt or proof of purchase.

How to Start a Return To initiate a return, please contact us at a01083383210@gmail.com.

If your return is accepted, we will send you a prepaid return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address: 123 Market Street, Suite 100, Los Angeles, CA 90012 (请替换为您实际接收退货的仓库/办公室地址)

Damages and Issues Please inspect your order upon arrival and contact us immediately at hello@sugarpaper.com if the item is defective, damaged in transit, or if you received the wrong item. We will evaluate the issue right away and send you a replacement or issue a full refund to make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned:

• Customized or personalized items (e.g., custom foil-stamped planners)

• Digital downloads or printable files

• Gift cards

• Final sale items

Please reach out if you have questions or concerns about a specific product.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same unused condition, with tags and original packaging, alongside proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card company. If more than 15 business days have passed since we approved your return, please contact us at a01083383210@gmail.com.